Quality Management

123456789101112131415
Across
  1. 7. proof of achievement
  2. 10. make something better
  3. 12. guiding and directing the purpose of the organization
  4. 15. fulfilment of expectation/needs
Down
  1. 1. something needed or mandatory to be compliant
  2. 2. foundation for a system of belief
  3. 3. assistance/support given to customers
  4. 4. features in a good/service expected by the customer
  5. 5. comply with rules and standards
  6. 6. a level/degree of quality
  7. 8. when you monitor, analyze and evaluate
  8. 9. do something
  9. 11. series of actions or steps
  10. 13. what you want to do and how you going to do it
  11. 14. perform an action