Quality Management

12345678910
Across
  1. 3. all employees must be _____ for TQM to work
  2. 4. customer satisfaction is the ultimate ____
  3. 5. earliest history of the concept of quality
  4. 8. a visual tool used to identify the root causes of problems
  5. 9. the measure of how well a product or service meets customer expectation
  6. 10. this person determines the quality of your product
Down
  1. 1. continuous improvement
  2. 2. total quality is a _______ management system
  3. 6. quality expert who developed the concept of zero defects
  4. 7. organization responsible for establishing international quality standards