Quality Management

4. ______ inspection is classifications of inspected items as falling on a continuum scale, such as dimension or strength.
7. A type of poka-yoke that lists the steps needed to ensure consistency and completeness in a task.
8. Another tool for identifying quality issues and inspection points is the cause-and-effect diagram, also known as an _______ diagram.
10. _______ is a Japanese character that symbolizes a broader dimension than quality, a deeper process than education, and a more perfect method than persistence.
12. The ability of a product or service to meet customer needs.

1. Selecting a demonstrated standard of performance that represents the very best performance for a process or an activity.
2. ________ costs related to evaluating products, processes, parts, and services (e.g., testing, labs, inspectors).
3. A popular measurement scale for service quality that compares service expectations with service performance.
5. A means of ensuring that an operation is producing at the quality level expected.
6. Block diagrams that graphically describe a process or system.
9. A continuous improvement model of plan, do, check, act.
11. _____ refers to a quality emphasis that encompasses the entire organization, from supplier to customer.