Quality Management

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Across
  1. 2. Organization-wide quality focus
  2. 6. Product or service that meets high standards
  3. 7. Comprehensive approach to managing quality
  4. 9. Costs from inspecting and evaluating quality
  5. 10. Detected by customers or in the market
  6. 11. Managing quality in the organization
  7. 12. Actions to ensure product or service quality
  8. 13. Quality related to product or service functionality
  9. 14. Chains of actions to produce products or services
  10. 15. Focused on customer needs and expectations
Down
  1. 1. Focused on customer needs and expectations
  2. 3. System to manage and monitor quality
  3. 4. Monitoring and inspecting quality during production
  4. 5. Actions to stop errors before they occur
  5. 8. Costs from daily quality activities