Quality Management System

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Across
  1. 3. make something better
  2. 5. perform an action
  3. 6. deciding on what to do
  4. 7. features in a good/service expected by the customer
  5. 8. a person who buys a good or service
Down
  1. 1. adhere to rules/conform accordingly
  2. 2. level of quality
  3. 3. same standard
  4. 4. a series of steps to achieve an end result
  5. 6. foundation for system of belief and behaviour