Quality Management System

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Across
  1. 3. Organization for Standardization
  2. 4. role of management in maintaining quality culture
  3. 5. put the plan into action
  4. 6. review results and look for areas for improvement
  5. 8. foundation for a system of belief/behaviour
  6. 9. use what was learnt to improve the process
Down
  1. 1. a level of quality
  2. 2. series of steps taken to achieve an end
  3. 3. enhancing the quality of a product/service
  4. 7. features of a good/service expected by customer
  5. 8. a detailed proposal for doing something