Quality Quiz

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Across
  1. 2. The request of required customer details
  2. 4. The process we use to limit the variation and the number of discrepancies in quality assessments
  3. 5. The evaluation of a situation or person
  4. 8. Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
  5. 10. Summarizing customer questions
  6. 11. First Contact Resolution
  7. 13. Meeting the requirements of the customer
  8. 14. Process in which the effect or output of an action is 'returned' to modify the next action
Down
  1. 1. Quality Assurance Specialist
  2. 3. Asking qualifying questions to determine appropriate actions
  3. 6. Informal way to communicate with a customer
  4. 7. Customer
  5. 9. The intranet site of CPL HU
  6. 10. The state of being certain
  7. 12. The document to define questions in order to assess CPL Technical Support Analysts