Quality Service Management Long Quiz

12345678910
Across
  1. 4. refers to giving a specific ambiance or programming to an organization's service setting.
  2. 7. is a part of responses with different automatic reactions to different stimuli.
  3. 9. refer to the medium of interaction between the customer and the organization.
  4. 10. a term related to the physical structure or model of products aimed to provide more value, efficiency, or enhanced performance.
Down
  1. 1. are the rules and standards employees should follow during operations.
  2. 2. the process and task of identifying, investigating, and hiring the best possible candidates for open and needed positions in the organization.
  3. 3. is where trainees practice their tasks in a controlled environment.
  4. 5. refers to the intense or eager pleasure of serving guests.
  5. 6. means that a service should consider everything.
  6. 8. defined as the concern for the appreciation of beauty.