Quality Week

2. Term used when a payment cannot be made due to incorrect or missing information
4. A system used by the agency to manage Medicare enrolment data,
9. The process of confirming that bank details are correct before submission
13. Loop that helps staff learn from issues raised through SFT or QST
14. The key goal when entering or checking EFT details
17. ___ bank account details cannot be stored in CDMS
18. These must be kept current in myGov to ensure payments are not delayed
19. It is ___ to check bank details at each contact with customers
20. Acronym for the electronic transfer method used to send Medicare payments

1. Payments waiting for claimants
3. What you should do immediately if you change your bank or account number
5. Australia’s national health insurance program that processes benefits and claims
6. The type of account details that must be correct to receive Medicare payments
7. Confirm bank details match in CDMS
8. What can't be made without valid details
10. A six-digit number that identifies your bank and branch for EFT payments
11. Week dedicated to improving accuracy and reducing errors
12. You need to ensure this number is entered correctly to avoid held payments
15. The person most affected when a Medicare payment is delayed
16. The online portal used to access and update your personal government services