Quality

4. Being in conformance with the Rola standards, rules, guidelines and policies
6. All successful businesses regardless of what they do or sell, have this in common
8. Doing the right things
11. An approach to selling, founded on the underlying principles of the sales process
12. A systematic, repeatable series of steps that map out and track interaction with prospects from their first point of engagement with our business through to a close and follow-up
14. Service is available when desired, which meets the customers' expectations
15. Doing the things right

1. Eliminate this
2. A place for everything, and everything in its place
3. The final judge of the quality of the service you deliver
5. Developing operational controls to ensure that the results match the desired outcomes
7. More than a role model for quality
9. Measures the efficiency of your sales process
10. The totality of features and characteristics of a customer service that beats its ability to satisfy stated or implied needs
13. Rework, duplication, delays and waiting are all forms of ... and needs to be eliminated or minimised