Rapid Response New Years Eve Crossword

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Across
  1. 6. You create this type of alarm when an event is confirmed (fire, burglary or medical)
  2. 7. What you should be offering customers who may have alarms going off repeatedly (two words)
  3. 8. When you receive additional information after a dispatch, you need to ______ the responders
  4. 9. What you need to do on the initial calls of a burglary alarm before a dispatch
Down
  1. 1. A device used to communicate between customers and the central station, usually mounted on a wall or counter/table top (two words)
  2. 2. When a customer is requesting technical assistance with their alarm, we get them in touch with ______.
  3. 3. After a dispatch, you are calling contacts to do this
  4. 4. To request an account from another operator you send this
  5. 5. Operator action you use to have an address confirmed/updated
  6. 10. Program used to determine a customers service options and primarily in the answering service skill set.