Recall Communication Basics

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Across
  1. 3. We have the mental capacity to understand 400 _____ per minute.
  2. 5. ____-listening is when our mind wanders and starts thinking about other things when someone is speaking.
  3. 6. 45% of communicating is this
  4. 7. You can use ____ language by saying 'we' instead of 'I.'
  5. 9. Technical vocabulary or needlessly long words that obscures your meaning
  6. 10. It is _____ to use please and thank you when interacting with customers.
Down
  1. 1. When you use phrases like "I think" or "I believe" you are likely communicating this.
  2. 2. What we spend 70-80% of our waking hours doing.
  3. 4. 'Please let me know if I can be of further assistance' is an example of a good ______.
  4. 8. You can be _______ with a customer by letting them know what you are doing and when you are doing it.