Recall Communication Basics
Across
- 3. We have the mental capacity to understand 400 _____ per minute.
- 5. ____-listening is when our mind wanders and starts thinking about other things when someone is speaking.
- 6. 45% of communicating is this
- 7. You can use ____ language by saying 'we' instead of 'I.'
- 9. Technical vocabulary or needlessly long words that obscures your meaning
- 10. It is _____ to use please and thank you when interacting with customers.
Down
- 1. When you use phrases like "I think" or "I believe" you are likely communicating this.
- 2. What we spend 70-80% of our waking hours doing.
- 4. 'Please let me know if I can be of further assistance' is an example of a good ______.
- 8. You can be _______ with a customer by letting them know what you are doing and when you are doing it.