RECAP

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Across
  1. 4. What is the default way you search for an account in Account Manager?
  2. 5. Which department is responsible for verifying accounts?
  3. 6. What is the name of the area on the Website where customers can self-manage their account?
  4. 8. Which part of the Service Ethos does ‘Guide and Educate’ fall in to?
  5. 10. Which area of the Hub would you navigate to in order to locate information to assist in answering customer queries?
  6. 11. What type of note must you read before proceeding with actioning anything on an account?
Down
  1. 1. Which section of the website can customers locate information on available payment methods?
  2. 2. What level of security must we confirm before proceeding?
  3. 3. Which Responsible Gambling control allows a customer to limit the amount of money they are able to deposit?
  4. 6. 11. If a customer contacts via Live Chat and they are logged in to their account, they have passed __________ security.
  5. 7. What type of payment method is PayPal?
  6. 9. If a note has the abbreviation FS, what does this refer to?