Recap

3. Which tab in Vision can you check if a customer is eligible for autopay
5. We submitt a request for a copy of the retail installment contract under this sub-heading in DT concierge
6. Which tab in Vision can you find notes regarding title release
7. How many due date changes can a Go-Fi customer get throughout the life of the loan
9. This is the location that must be selected when creating a ticket in DT concierge
12. We submitt a lien release request under this sub-heading in DT concierge
13. Is use to locate documents such as contract and title for Carvana customers
14. How many frequency changes can a Carvana customer get throughout the life of the loan
16. What is the name of the GPS provider that Bridgecrest is affiliated with
17. How many months full payments must a Carvana/Ally/Go-Fi customer make before being able to request a DDC
18. If John cancels his warranty through SilverRock, the refund received will be applied towards his ____ balance
19. Where do you go to log tickets in Citrix?

1. Can be used to see the route that the account is in in vision
2. This ticket is created when a customer informs us that the vehicle is a total loss and has all the required information
4. This letter can be requested to be sent to the customer to confirm that the account is paid in full
8. Which tab in vision allows you to update the customer's information(email, telephone number, address, POE)
10. This letter can be requested if the customer wants to see the 10 days payoff amount, per diem and good through date
11. How many months full payments must a Drivetime customer make before being able to request a DDC
15. We can use this tab to see updates on due date change request, extension or frequency change