Reclaiming my Time Crossword

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Across
  1. 2. skill Reclaiming My Time highlighted
  2. 5. game played as a team
  3. 9. check back with the customer after 2 minutes
  4. 10. an online resource
  5. 12. the amount of closed ended questions to regain call
Down
  1. 1. when a group of people come up with new ideas
  2. 3. the time after your call before you are available
  3. 4. your host for the scavenger hunt
  4. 6. after you take a caller off hold you should
  5. 7. one thing Mrs. Brown was talking about
  6. 8. you should not __ a customer while they are talking
  7. 11. effective call control can help improve