REFUNDS HUDDLE.

2. A certain amount that the pt has to pay in a year before the insurance starts to pay.
5. The action of consuming a liquid foodstuff.
6. A certain percentage achieved due to good quality of work and meeting daily metrics.
9. A certain percentage of the billed amount left by the insurance to be paid by the pt as per the agreement.
12. The process of a payer getting back their money if a refund is not processed.
14. The process of disputing results as received from the QA team.
16. The most common governmental insurance in the US.

1. The process of giving money back to a pt or an ins due to overpayment.
3. An online resource that you can access to complete client specific missions.
4. A universal folder used by agents to save documents after refunds.
7. the action of cancelling an erroneous refund through a portal.
8. A portal used to review remits or EOBs.
10. An online refund portal that allows us to void refunds especially when working touchstone.
11. A device that no one is allowed to have at their desk.
13. Things we should own and learn from them.
15. Patient's information that is highly classified and should not be disclosed without authorization.