Rehumanize Yourself

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Across
  1. 4. A person providing constructive feedback & coaching
  2. 7. Sweet potato
  3. 8. Commonly-used hierarchy for 5D
  4. 9. Furry friend
  5. 11. Agent who answers phones and replies to chat
  6. 13. Watch over
  7. 14. Fall back; ___ forward
  8. 15. Seasonal worker
  9. 18. The art & science to meeting contact center goals
  10. 20. HI hi & bye
  11. 21. Roster
  12. 25. Square root of nueve
  13. 29. Apple's apple or Amazon's smile
  14. 30. Most desired scheduling choice
  15. 33. Monopoly card
  16. 34. Full Time Equivalent
  17. 35. Unlike 34A, this tallies bellybuttons
  18. 37. It's payout could be ×1.5
Down
  1. 1. Sting's band [2 wds.]
  2. 2. A dozen in ancient Rome
  3. 3. Salaried employee's vacation: Abbr.
  4. 5. Position in a shift bid
  5. 6. Amo, amas, ___
  6. 10. One hired to help our customers
  7. 12. Mid-shift gap
  8. 14. Party favorS We All Get at a conference
  9. 16. Contact Center's main feed?
  10. 17. Dress code optional [3 wds.]
  11. 19. Planet with the moons Phobos and Deimos
  12. 22. Treat for an elephant
  13. 23. The "F" in TGIF
  14. 24. 9-to-5 activity
  15. 26. A chart that plots data along two dimensions
  16. 27. Oneness
  17. 28. Drink served by the Mad Hatter
  18. 31. Mid-week hump day: Abbr.
  19. 32. Alpine singing
  20. 36. = (Forecast - Actual) [2 wds]