Relationship Building and De-Escalation Techniques

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Across
  1. 3. helping the individual move from a triggered state to a calmer mind by switching to another activity
  2. 5. Briefly placing a hand on the top of the wrist, tip of the elbow, or tip of the shoulder to convey caring.
  3. 7. Avoiding reacting defensively to verbal aggression or threats.
  4. 10. providing affirmations to a person’s positive moments during times of stress and non-stress
  5. 12. Making brief comments/questions in order to direct the conversation to a less upsetting topic.
  6. 15. Reducing the stimuli by encouraging the person who is escalating or other people to leave the area.
  7. 17. You Got letting the individual know that they have been successful before, they can be successful in the current situation, and you are willing to help
  8. 18. Voluntary use of coping skills
Down
  1. 1. Status Responding to the person’s expression of anger or verbal threats by voicing your perception of what the person is really feeling.
  2. 2. A supportive physical presence, to send the message, “I am here to help.”
  3. 4. Giving one-on-one Attention and announcing that you are giving a person one-on-one Attention to another staff member.
  4. 6. Helping an individual consider likely-natural outcomes of their intended behavior.
  5. 8. demonstrates a helpful presence; it lets the individual know, “I got you,” or in some cases, “I know something is going on.”
  6. 9. allows for a release of feelings/frustrations in a manner and language of their choice.
  7. 11. Using your voice and body language to convey helpfulness, trustworthiness, and safety through volume, word choice, and how you present yourself.
  8. 13. Finding the small part of the person’s feelings or behavior that makes sense to endorse.
  9. 14. Reflecting back what the other person has said both the words and the accompanying feelings.
  10. 16. choosing not to bring attention to undesirable behavior.