Remote Computing

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Across
  1. 6. When is it appropriate to CLOSE a ticket?
  2. 7. What column on mymobile/ will determine if a phone is a BYOD or Corporate Phone?
  3. 12. Where do you search for help to resolve EU issues?
  4. 13. What type of transfer begins by conferencing together the end users and the other agent, then you disconnect?
Down
  1. 1. You would access this website to report a data leak or lost hardware among other things.
  2. 2. What is the tool that AGENTS have for viewing ALL computer names and end user has logged into recently.
  3. 3. When you would tell an end user to "make sure to close anything you may have open that is confidential?"
  4. 4. What color should Production Service Now be in trianing?
  5. 5. When a remotely working person cannot log into the network this is usually the cause.
  6. 8. What is the shortcut for the SNOW training site?
  7. 9. What process needs completed when an end user fails their VAC questions?
  8. 10. What is the correct phonetic for P in the nato alphabet?
  9. 11. If you cannot find a KB or need general help when you are taking calls who can you ask?