Renewal Puzzle

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Across
  1. 4. The process of determining whether a customer will renew their contract.
  2. 5. A key metric used to measure the likelihood of a customer renewing their contract
  3. 6. The practice of regularly interacting with customers to maintain strong relationships.
Down
  1. 1. A customer who continues using a service over a long period
  2. 2. The act of extending the duration of a contract or agreement
  3. 3. A personalized message sent to remind customers about their upcoming renewal