REPOWER DAY - CROSSWORD PUZZLE

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Across
  1. 2. ___________ to what the customers have to say.
  2. 4. Customers appreciate consistent ______ to their open cases.
  3. 7. The ultimate goal is to ensure excellent customer_______, another word for contentment.
  4. 10. Delighting your customers means _____ their expectations.
Down
  1. 1. CUSTOMERS / People who keep coming back to your business.
  2. 3. Understanding and identifying with your customers’ feelings is called.
  3. 5. Customer complaints should be seen as _____ to improve service.
  4. 6. A positive ____ is required for delivering excellent customer service, another word for outlook.
  5. 8. Recognize with gratitude; be grateful for.
  6. 9. We have to listen to customers ____ to improve our processes.