Retail

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Across
  1. 4. First thing you should do when you see a customer
  2. 5. Another word for someone who makes a purchase
  3. 8. What angry customers might make to the store manager
  4. 10. To give money back
  5. 11. Ensures that shops operate fairly
  6. 12. Add on sales help with this
  7. 13. The opposite to buy
  8. 15. Proof of purchase
  9. 16. Display goods for sale
  10. 18. The amount of customers that come through the door
Down
  1. 1. Trade union for Retail industry
  2. 2. Legislation in place that replaces Sale of Goods Act
  3. 3. There are lots of these controlling the sale of alcohol
  4. 6. A shop needs one of these to sell alcohol
  5. 7. Customer retention
  6. 9. Encourage to buy
  7. 10. The abbreviation for closed circuit television
  8. 13. On ____; offered at lower price
  9. 14. Passageway in shop
  10. 17. Customer wishes to bring an item back
  11. 19. Extra money in the till to give change to customers