Retention

2. We do not quote ___ unless it has been notated on the customer's account.
7. SafeTouch may ___ services on a case by case basis.
8. The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/____.
10. A customer calling to ___ their services will need to be transferred to Support.
12. There are ___ reasons that we will consider releasing a customer with a buyout.
14. I can quickly find the customer's EOA in this tab.
15. A non-renewal letter must be received at least ___ days prior to the customer's EOA.

1. An account that has been shut down due to non payment will be marked as ___.
3. A Retention ___ will leave notes on the customer's account.
4. A ___ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
5. The new store manager needs to complete this form.
6. A customer who wants to cancel due to service issues should be transferred to ___ for additional assistance.
9. Retention must explain the ___ and requirements to a customer who is looking to upgrade.
11. ___ is needed when a customer requests to cancel early due to moving out of the service area.
13. When a customer calls to cancel their service, what is the first question that we should ask?