Retention

3. An account that has been shut down due to non payment will be marked as ___.
5. SafeTouch may ___ services on a case by case basis.
7. ___ is needed when a customer requests to cancel early due to moving out of the service area.
8. I can quickly find the customer's EOA in this tab.
10. There are ___ reasons that we will consider releasing a customer with a buyout.
11. The new store manager needs to complete this form.
13. Retention must explain the ___ and requirements to a customer who is looking to upgrade.
14. A non-renewal letter must be received at least ___ days prior to the customer's EOA.

1. We do not quote ___ unless it has been notated on the customer's account.
2. A customer who wants to cancel due to service issues should be transferred to ___ for additional assistance.
3. A customer calling to ___ their services will need to be transferred to Support.
4. A Retention ___ will leave notes on the customer's account.
6. The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/____.
9. A ___ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
12. When a customer calls to cancel their service, what is the first question that we should ask?