Review of Chapters 1 and 2

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Across
  1. 4. rude behaviors that violate norms and respect
  2. 7. helpful to achieve active listening
  3. 8. interferes with achieving a shared meaning
  4. 9. an emotion that controls behaviors
Down
  1. 1. when one pays attention and holds judgement
  2. 2. what a sender (encoder) strives for
  3. 3. single best predictor of workplace performance
  4. 5. understanding your own emotions
  5. 6. caring, character, and competence