Review Questions

12345678910111213141516
Across
  1. 1. Customer presses option "0"
  2. 3. This website is only for the call center
  3. 5. Basic of customer service: listen and acknowledge
  4. 7. 2/3 of the core values
  5. 9. Used to make appointments with customer service reps at a branch
  6. 11. What does the "S" in GUEST stand for?
  7. 12. What branch are we closing in June?
  8. 14. What are the hybrid tellers called?
  9. 16. Customers feel that they have a say in the situation
Down
  1. 2. One of the 4 R's that we learned during orientation
  2. 4. What phone system do we use to answer calls?
  3. 6. One of the Oahu drive thru teller locations
  4. 7. This department assists agents with directions on calls and where to find a procedure
  5. 8. 3/3 of the core values
  6. 10. 1/3 of the core values
  7. 13. One of the hot topics to avoid
  8. 15. Basic of customer service: be nice!