Review - Week One

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Across
  1. 1. What legislation requires that telemarketers state their name, company, and reason when making outbound calls?
  2. 3. What should we ask to find out what benefits are important to a customer?
  3. 5. The Fair Trading Act ensures that you do not make false or ___ statements
  4. 8. Is the process of finding out what savings can be made by looking at a past power bill
  5. 11. Needs to be clearly marked to ensure correct delivery of the NZ Herald
  6. 13. Energy Online is part of which larger power company
  7. 14. 20% is the rate of what payment discount Energy Online customers can receive
Down
  1. 2. What could you ignore, downplay, outweigh or turn around?
  2. 4. Energy Online customers are only charged for this usage, rather than an estimate
  3. 6. Never make this unless you are absolutely sure what you are offering is true and accurate
  4. 7. New Zealand Herald has two subscription plans: Pay In Advance and ___ Payment Plan
  5. 9. This act concerns the Collection, Use, Storage and Disclosure of personal information
  6. 10. You have 5 seconds to make a good what?
  7. 12. There are two main forms of power that Energy Online customers receive: Electricty and ___