Revised Quote

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Across
  1. 1. You must correctly verify the XXXX in step 3
  2. 5. The number of bullet points in confidential customer information
  3. 7. You have verify quote all these in box six
  4. 9. You want to make sure the caller is not viewing the quote XXXX
  5. 11. The coverage XXXX is done on every policy you sell
  6. 12. You should not verify all the XXXX when the caller is calling back to revise/purchase the policy
  7. 14. This has a mandatory verbatim system-supported script
  8. 15. The phone number collection scripting is mandatory and ...
Down
  1. 2. The number of the step when you gather payment information
  2. 3. You must deliver this and ask for the sale
  3. 4. This is a common term used for home and Auto together
  4. 6. This is the number of the step when you advise the caller about running driving history reports
  5. 8. This is the number of months quotes are kept in the system after last update (with some exceptions)
  6. 10. This is when you assess intent, purchase, and ask for zip code and quote number
  7. 13. This state has a step for non-English-speaking customers