Revision 1 - S3 Admin

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Across
  1. 2. all employees must report accidents for health and ____ reasons
  2. 6. all employees must wear this to identify themselves
  3. 8. keeping documents locked in cabinets ensures information ____
  4. 9. to protect digital files, employees should use a strong ______
  5. 11. a positive and friendly ____ makes customers feel welcome
Down
  1. 1. speaking clearly and listening carefully shows _____
  2. 3. admin assistants often handle this type of electronic communication
  3. 4. being courteous and respectful is part of good ____ service
  4. 5. something confidential that must be protected in a workplace
  5. 7. a key customer service skill, understanding how others feel
  6. 10. something that could cause an accident or injury at work