Revision

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Across
  1. 1. It is the process of converting a dissatisfies guest to a happy one
  2. 3. charge to an account
  3. 4. these games were to be held in July 2020 at tokyo, but now postponed to July 2021
  4. 7. Cash payment made by the hotel on behalf of the guest
  5. 10. cash amount provided by the hotel for daily transactions
  6. 11. Largest planet
Down
  1. 2. These kind of transactions are the need of the hour - during corona times
  2. 5. Entry made in the guest folio
  3. 6. documentary evidence of a financial transaction
  4. 8. Largest Continent
  5. 9. Lack of golf course in a hotel is what kind of a complaint
  6. 10. A statement of transactions that take place between a hotel and a resident guest