Revision Quiz 1

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Across
  1. 6. understanding of performance measures for improvement
  2. 8. Loss of capacity
  3. 9. Flattening demand peaks
  4. 10. service to vary in terms of quality
  5. 11. Prevent failure
  6. 14. standard activites high volume
  7. 17. Unapproved authority
  8. 22. Categorises processes b identifying where vaue is added
  9. 25. Manufacturing multiple items before they are sold
  10. 26. Capturing Touchpoints encountered
Down
  1. 1. Benchmarking using observations from other orgs
  2. 2. Walks customers through map of business
  3. 3. One Off relationship, minimum info
  4. 4. capacity strategy aiming to maximise utilisation of scarce resources
  5. 5. type of control system for environmental factors
  6. 7. control system for measuring standard performance
  7. 12. expectations unclear
  8. 13. Measuring organisaiton against internal or external targets
  9. 15. Hihgly capital intensive service
  10. 16. form of outsourcing to other countries
  11. 18. Customer which is impatient or troublesome
  12. 19. Factors are indespensible
  13. 20. Benchmarking measuring and comparing to other orgs
  14. 21. production system using continuous improvement and wast reduction
  15. 23. procurement which creates disintermediation
  16. 24. Service which is labour intensive low interaction and customisation