RFS Systems And Authentication Review

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Across
  1. 2. System where we find a card's tracking number
  2. 6. Screen that will appear when you press “CTRL+Z” while in OMNI
  3. 8. This token is mandatory on every call
  4. 9. System where we expedite a card
  5. 12. System where we verify a caller is an employee of Bank of America
Down
  1. 1. Customer does not have their DL with them. Would we SKIP or FAIL this token?
  2. 2. System where we see the Online Banking ID
  3. 3. System where we file claims
  4. 4. When the charges on the account are confirmed as fraud, what action code do we use?
  5. 5. What needs to precede a word to make it a verbal password
  6. 7. System used to report Elder Abuse
  7. 10. Authentication token that can be asked on a compromised card?
  8. 11. System that makes automated calls