Rigor in Operations

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Across
  1. 2. All operational activities should be met within defined _____
  2. 7. Certification/Learning required for operational support team
  3. 9. RiO stands for _____
  4. 10. _____ Matrix has to be followed for major issues and critical activities
Down
  1. 1. Wrong parameters and data entry errors are due to _____
  2. 3. Change Implementation should not be done without proper _____
  3. 4. Do not authorize changes without proper _____ plans
  4. 5. Business impact of error is very high. Tolerance of error is _____
  5. 6. I will maintain _____ of my passwords
  6. 8. Avoid using _____ statements in the same SQL for update/delete