RiO

3. It's a visual framework for managing work as it moves through a process / workflow
4. Mandatory for all associates to take this on daily basis
6. Artefact that helps in performing risk assessment for Processes and Towers
7. It's a best practice where Production environment windows are made to look significantly different from other lower environment windows
9. It's a best practice of one associate overseeing and validating while another associate is performing a critical activity
10. It's an acronym for an outcome of the assessment process
12. It's an important key objective of RiO
14. When is TCS Operation’s Day celebrated?

1. It's an important ITIL process to be followed to execute all critical activities
2. A failure of a planned action to achieve a desired outcome
5. A possible event that could cause harm or loss, or affect the ability to achieve objectives
8. It's a way of comprehensively documenting all types of activities that an Operations team performs, and identifying any process / skill gaps
10. Important objectives of a TCS initiative that aims for Break Free, Zero Business Impact, Best-in-class Operations
11. It's an acronym for an artefact that contains step-by-step instructions to help Operations associates carry out an activity
13. TCS digitized framework for assessing maturity of Service Desk Operations