RIO - 2019

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Across
  1. 2. _________ is a Business as Usual (BAU) state.
  2. 6. matrix _________ is created by product operations lead and followed by product support team to ensure SLA compliance
  3. 7. Violation of SLA or security rules
  4. 9. __________activities are carried out on a 24*7 basis.
  5. 10. _____________ is any unplanned interruption to the normal working of the service or application
  6. 11. One of the 7R's of High availability
Down
  1. 1. What C stands for in DMAIC
  2. 3. - DOU serves as a reference document for the vendor and as an ___________ of the requirements for the customer
  3. 4. ____________ helps to mitigate the risk of staff turnover
  4. 5. Rio Month
  5. 8. ___________ error is a problem for which the root cause is understood and there is a temporary workaround or a permanent fix that has been identified