Rio -2019

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Across
  1. 3. Violation of SLA or security rules
  2. 5. Rio Month
  3. 6. What C stands for in DMAIC
  4. 8. _________ matrix is created by product operations lead and followed by product support team to ensure SLA compliance
  5. 9. ___________ error is a problem for which the root cause is understood and there is a temporary workaround or a permanent fix that has been identified
  6. 10. One of the 7R's of High availability
  7. 11. _____________ is any unplanned interruption to the normal working of the service or application
Down
  1. 1. ____________ helps to mitigate the risk of staff turnover
  2. 2. __________activities are carried out on a 24*7 basis.
  3. 4. DOU serves as a reference document for the vendor and as an ___________ of the requirements for the customer
  4. 7. _________ is a Business as Usual (BAU) state.