RIO PUZZLES

2. A cyberattack that attempts to steal information through deceptive communication
4. The difference between "someone should do it" and "I'll do it."
6. The emergency reverse gear of IT operations.
9. The act of restoring services after a disruption.
10. Process of raising an issue to a higher level for resolution.
11. An unplanned interruption or reduction in the quality of a service.
14. The solution to a task performed manually a hundred times.
15. The event that makes everybody suddenly search for evidence.

1. Where ten people discuss one issue and someone finally fixes it
3. Ongoing effort to enhance processes, services, or performance.
5. The universal form of audit evidence.
7. The ability of a service to remain accessible when required.
8. A measure implemented to reduce or manage risk.
12. A planned modification made to infrastructure, applications, or processes.
13. A documented set of operational procedures and instructions.