Rise Up 2.1-Customer Service and Sales

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Across
  1. 1. The delivery of a positive, memorable experience that is more than what the customer expected.
  2. 3. Something that represents a retailer on the internet.
  3. 5. Specialized bar codes that contain product or store information.
  4. 6. Interactive computers with customized software that provides access to information and applications.
  5. 8. The help, information, and recommendations that company representatives give to people who explore or buy its products and/or services.
  6. 9. Technology to electronically display images, video, web pages and text.
Down
  1. 2. The unique way that the organization's employees interact with each other and with customers.
  2. 3. The measure of how happy a customer is with a specific transaction and with their overall experience with the retailer.
  3. 4. An extension of the company brand, a benefit of doing business with them.
  4. 7. The overall impression gathered from information that is seen,heard and experienced by customers who encounter a business, its products and services.