Rise Up 2.1- Customer Service Skills

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Across
  1. 6. An extension of the company brand, a benefit of doing business with them.
  2. 7. The overall impression gathered from information that is seen,heard,and experienced by customers who encounter a business, its products and services.
  3. 8. The delivery of a positive, memorable experience that is more than what the customer expected.
  4. 9. Interactive computers with customized software that provides access to information and applications.
  5. 10. The unique way that the organization's employees interact with each other and with customers.
Down
  1. 1. The measure of how happy a customer is with a specific transaction and with their overall experience with the retailer.
  2. 2. Specialized bar codes that contain product or store information.
  3. 3. Technology to electronically display images, video, web pages and text.
  4. 4. Something that represents a retailer on the internet.
  5. 5. The help, information, and recommendations that company representatives give to people who explore or buy its products and/or services.