Risk Adjustment Crossword

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Across
  1. 1. The phone system we use to call our offices
  2. 4. We will do this with similar offices once we have verified with the office they do belong together
  3. 8. We will BLANK an office once they have received our request and commit to sending us back the records
  4. 9. The BLANK Associate Agreement is the contract between Centauri and the Health Plans which allows us to request records on their behalf
  5. 12. The T in MRT
  6. 14. The name of our office management system
  7. 16. Always BLANK and dial to improve your tone of voice
Down
  1. 2. The E in EMR
  2. 3. This is how we will schedule an office which advises they charge for their medical records
  3. 5. When we leave a voicemail, this number which we provide to the office will always be the Provider ID number
  4. 6. This office status indicates the office has been escalated to the Health Plan for resolution
  5. 7. This team at Centauri will monitor calls and review the medical records for accuracy once they have been uploaded to our system by the MRTs
  6. 10. We will not send the request for these types of Copy Centers because Centauri has an established rapport
  7. 11. The list of patients is also known as a BLANK list
  8. 13. We only use this company's website to create shipping labels
  9. 15. Also known as the Health Information Portability and Accountability Act