Risk and Quality

12345678910111213141516
Across
  1. 1. A transaction in the last ten days
  2. 3. Section 1.15 of the RMCM
  3. 4. A payment we cannot accept for the recent credit
  4. 7. When a customer expresses this on a call it must be logged by the advisor
  5. 10. Risk and Quality are 'on the...'
  6. 12. The version of RMCM that we currently use
  7. 13. Customer is required to use this to be level 1 verified
  8. 14. The DOB the customer gives must be this
  9. 15. Flag The control you require the last 8 digits of the card number to be quoted
Down
  1. 2. The customer must meet this in order to have a refund/reversal
  2. 5. Things that must be done as a minimum to pass a control
  3. 6. an exception to the other holdings question for ID&V
  4. 8. How we record our advisor call monitoring
  5. 9. Days that an address must not have been changed for to change the address again
  6. 11. Awareness a quarterly check, advisors have 48 hours to accept
  7. 16. Case Where a scorecard has not been closed by a TM, this control monitors this