Rola Value: Serve

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Across
  1. 4. Customers have practical and also ______ needs
  2. 6. Internal customers
  3. 10. Actively promotes the value of 'serve' amongst colleagues
  4. 12. Loyal customers come back
  5. 13. Not a customer
  6. 14. Customers no.1 hate
Down
  1. 1. Without expecting anything in return
  2. 2. Serves from the heart
  3. 3. Every time or moment the customer deals with us
  4. 4. To really understand the customer's situation
  5. 5. Inspire others to do business with Rola
  6. 7. More than just satisfy customers
  7. 8. Number of emotional needs of a customer
  8. 9. Our promise and distinguishing characteristic
  9. 11. To be interested in the motor industry is not enough