Room 2

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Across
  1. 2. Other than access voicemail, what else can *20 give access to?
  2. 4. How many working days is a degraded service SLA?
  3. 6. This is a recommended channel for 2.4Ghz Wi-Fi
  4. 9. How many working days is a ETF dispute SLA?
  5. 11. When is the customer's first bill generated?
  6. 12. What system would you need to use to change a customer's wireless channels?
  7. 14. What does PPPoE stand for?
  8. 15. Where should an authorised user be added on dynamics?
Down
  1. 1. What does BF stand for in the product code on Dynamics
  2. 3. What letter does a customer need to sign if they want to do a number port for Fibrus Talk
  3. 5. Which group can get two for one on Fibrus broadband?
  4. 7. Which device typically can only connect to 2.4Ghz Wi-Fi
  5. 8. How many hours after reporting property damage can a customer expect a callback from an install supervisor?
  6. 10. What system is used for viewing invoices and customer bills?
  7. 13. If a customer is looking to change their DNS setting or DHCP what do they require?