RPro Training - Spring Garden 2014

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Across
  1. 5. Don't make ______________ about what a customer can afford
  2. 7. Always think about adding ___________ to each customer
  3. 8. To _______ means to put yourself in customer's shoes
  4. 11. _________ Ida
  5. 12. Position yourself as the __________
  6. 13. End the conversation on a ____________ note
Down
  1. 1. __________ for the save/sale. You've earned it!
  2. 2. Present the ________ as well as the savings
  3. 3. __________ Ned
  4. 4. Learning needs means you ask about ____________
  5. 6. Skeptical _____________
  6. 9. Easy Going _____________
  7. 10. Take _______ for handling the reason the customer came in today
  8. 14. The order in which you discuss each line of business