RSC Onboarding

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Across
  1. 1. The second pillar of call quality
  2. 5. Term for cable leaking into a cable
  3. 9. Part of the plant that converts light to RF
  4. 11. Term for cable leaking out of a cable
  5. 13. RF stands for...
  6. 15. Beginning of the cable plant that collects the data from broadcasters and makes it usable in the system
  7. 18. Number of pillars of RSC Call Quality
  8. 19. This type of question typically results in "yes or no" answers
  9. 20. CPE stands for...
  10. 22. The third pillar of call quality
Down
  1. 2. Billing system overlay that we should use first
  2. 3. Government entity that sets guidelines for all telecommunications companies
  3. 4. The final link in the plant that connects the customer to the tap
  4. 6. Tool used to help identify potential outages
  5. 7. This type of question is preferred to gather more information from the customer
  6. 8. Number of parts of a standard greeting
  7. 10. This department creates ETD tickets that are submitted to the RSC on behalf of the customer
  8. 12. Task management system used by the RSC
  9. 14. The final pillar of call quality
  10. 16. Two types of messages in FSM are ____ and Tasks
  11. 17. Equipment used to boost signal
  12. 18. Cable type that transmit data in the form of light
  13. 21. Cable type that transmit data in the form of RF