SA1

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Across
  1. 3. Minimum amount of rebuttals required per call
  2. 5. We must do this at the end of every call
  3. 7. Minimum amount of probing questions you must ask
  4. 10. What $10 fee is required on every account with internet service?
  5. 12. This is not included in the offer price
  6. 13. Restating what the customer said during your probing is considered what?
Down
  1. 1. main purpose of the provisioning page is what
  2. 2. What are the 4 basics of overcoming an objection
  3. 4. What type of probing questions do we ask on calls
  4. 6. What must we do after every rebuttal?
  5. 8. Faster speeds, less buffering, and better resolution are all features of a ________?
  6. 9. This is an additional selling opportunity that is required on every call
  7. 11. Where are the start, offer, provisioning, and verification pages found?