Safer Gambling Knowledge

4. A ____ person is anyone who is at risk of being harmed by gambling
5. The surname of our current AML officer
6. Off After reinstatement, the 24 hour period in which a customer must wait before they can play the machines is called the ____ period (7,3)
8. The third stage of a customer interaction
9. This must always be logged in conjunction with a self-exclusion
12. Act The legislation which laid out our 3 licensing objectives back in 2005 (8,3)
14. Whose responsibility is it to ensure gambling is carried out safely in the venue?
16. This 4 letter acronym refers to legislation from 2002
17. The maximum number of B3 machines we can have in venue is 20%, this can be checked by completing a machine ____
20. The government body that sets out the LCCP requirements is called the ‘Gambling ___’
22. If an _____ customer plays the machine, their play must be stopped immediately and their stake returned
23. The location in which the compliance folder should be kept

1. The exclusion radius for a customer excluding from a venue with a bingo license is ___
2. The third letter of the acronym AML stands for ___
3. You will find the latest version of the LCCP in the ____ folder
6. The acronym KYC stands for ‘Know Your ____’
7. There are ___ stages of the customer complaint process
10. Staying in ____ leaflets can be found in both the entrance to the venue and in the customer toilets
11. You should help vulnerable customers by attempting to ___ their play
13. The acronym IBAS stands for ‘Independent Betting ____ Service’
15. Local risks to the licensing objectives posed by the provision of gambling facilities are assessed in this document
18. This charity provides the National Gambling Helpline
19. This acronym can be used to remember the 3 licensing objectives
21. Exclude A customer can choose to do this for a minimum 6 months, and a maximum of 12 (4,7)