SAFETY

4. These physical objects are barriers between you and an angry person
5. Non- confrontational stance at a 45 degree angle
7. "Conditioned yellow" means paying attention to your surroundings and the environment while having this
8. Intentional but non-threatening noises used by teens. Beware of "hunters" vs. "howlers"
10. STAFF ONLY signs on CLOSED DOORS are used to prevent unwanted entry by these "First Amendment" individuals who often target government facilities, employees, or events.
11. Subtle or direct way to state what you expect in exchange for what someone else will do
12. comfortable distance between you and another person that you are talking to or stood next to. If someone invades this, it means they are too close to you, and they are making you feel uncomfortable
14. Credit card denial, high fees, inappropriate behavior should be addressed with an assertive this

1. Getting help from a co-worker or even moving closer to them during an unfavorable interaction with a patron can change the ratio/ dynamic of this
2. The ability to wait for something while staying calm and positive, even when things are taking longer than expected
3. Paying attention to a person's needs, tuning out distractions, and problem solving are all positive traits of this kind of listener
6. "Secret service" these are low-key self defense
9. Ability to understand or know something without needing to think about it or use reason to discover it, or a feeling that shows this ability
13. "Can another colleague help with this? I feel someone else would be more suitable than I am for this particular task"