SAFETY

4. Changing the ratios of ______ by getting help from a colleague, even moving closer to your colleague as an interaction continues can help with the dynamic
7. ______ barriers are physical between you and an angry person
8. We can show ______ even when others don't have it for us
10. Teens who make it intentional noise want to be ______ but aren't a threat. It's the "hunters" to be concerned about, not the "howlers"
11. STAFF ONLY signs are on doors to prevent unwanted entry, especially by these "First Amendment" _____ people. Door should be shut during open hours if they have these signs on them
12. An ____ stance is 45 degrees, not face to face which can seem confrontational

1. A colleague may have better ______ with the person I am working with than I do. Can that person help instead?
2. Use an assertive _____ to talk about something private. High fines, credit card denial, inappropriate behavior to let the person maintain their dignity
3. Your ______ is when you know but don't know why
5. ______ behavioral agreement can be a subtle or direct way to state what you expect in exchange for what you will do
6. Condition ______ means paying attention and having awareness of the environment
7. _______ _______ can be cultural or simply a preference, but getting into it can be confrontational
9. Secret Service _____ give you low key self defense
10. A _____ listener can pay attention to a person's needs, tune out distractions and problem solve on their behalf