SALAM

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Across
  1. 2. Suggesting additional or upgraded products that genuinely meet a customer’s needs
  2. 5. Creating an experience the customer is likely to remember positively
  3. 6. Understanding products well enough to guide customers with confidence
  4. 7. The Emax customer service model that guides how we engage with customers
Down
  1. 1. Giving confidence and reassurance to a customer, especially during concerns
  2. 3. The first positive interaction that sets the tone for a customer’s experience
  3. 4. Being well-groomed, neat, and professional in appearance